Support Center

Jan 20 Maintenance Issues

  • What Happened?

    During our system maintenance, we encountered an extraordinary event which results in the loss of some user ac...

    Jan 21, 2015 01:01PM PST
  • I can't sign in or DVR is offline

    To get back up and running quickly, visit the Simple.TV website in your browser ( and log...

    Jan 21, 2015 01:07PM PST
  • My recordings are missing (UPDATED FEB 8)

    UPDATED FEBRUARY 8, 2015 We've released another update to our website to assist users who are missing recorde...

    Feb 09, 2015 09:02AM PST
  • Premier subscription is wrong/missing

    We're working on, among other things, restoring appropriate annual and lifetime subscriptions to affected user...

    Aug 11, 2016 08:12AM PDT
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