Support Center

Supported Browsers

Last Updated: Aug 11, 2016 08:54AM PDT

- RECOMMENDED BROWSERS for Simple.TV setup and optimal streaming:

For Macs = use Safari.  'Beta' checked allows for native player, 'Beta unchecked allows for **Silverlight player.  Toggle between the two to see what works best for you.

For PCs = use Firefox w/ the latest version of Silverlight

**If you are unable to stream video and notice a tiny block under the screen area that says 'BETA’ PLAYER, uncheck the block.  You may notice at the top of the screen, a message about SILVERLIGHT being blocked.   Select ‘ALLOW’.  

Beyond the information I've given we recommend you check to verify you have the latest version of the Silverlight plugin installed and you may want to try uninstalling Silverlight then reinstalling it.

Please make certain in your web browser that the Silverlight plugin is allowed and enabled for viewing videos. In some browsers, installing the plugin is not enough. When you are going to watch the video, look for something across the top of the screen that asks you about allowing or permitting the plugin.

- It is not recommended to use Chrome at this time, Google changed their support for HLS streaming in new version of their OS. We don't have a solution for it right now.

- Simple.TV does NOT support Microsoft Internet Explorer (IE) or Edge

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