Support Center

What is the Simple.TV return policy?

Last Updated: Feb 01, 2014 04:10PM PST
We offer a 30-day money-back guarantee for purchases made from Simple.TV on-line store, with the following conditions:
  • Simple.TV must be returned in original packaging with all materials in the same saleable condition in which is was received
  • All shipping charges are the responsibility of the purchaser
  • Refunds may be subject to a 15% restocking fee
The restocking fee will be incurred if the returned product does not include all the original components in the same condition in which it was received. Goods received as damaged are subject to an excess restocking fee which depends on the individual case.

To begin the process of returning your DVR, email us at support@simple.tv. We'll contact you with instructions on how to proceed.
support@simple.tv
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