Support Center

Premier subscription is wrong/missing

Last Updated: Aug 11, 2016 08:12AM PDT

We're working on, among other things, restoring appropriate annual and lifetime subscriptions to affected users.

Some users may notice they have a trial or one year Premier subscription currently in place of their Lifetime subscription. For customers who purchased subscriptions directly from us, we expect to be able to restore these correctly over the next few days.

For customers who purchased through a third party and received a subscription/activation code bundled with a hardware purchase, we're doing our best to restore the appropriate service level to your account but may need to issue you a replacement activation code or manually adjust these levels. If your DVR is up and running and you have service, even if it has an incorrect end date, we appreciate your patience as we focus on other issues such as restoring recordings.

To speed the updating of your account please provide your original purchase receipt if your Simple.TV DVR + subscription was NOT purchased from Simple.TV directly.
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